Return policy

Thank you for shopping at victorashop! Our return policy covers the following:

Returns and exchanges are only accepted in cases of serious quality issues or lost shipments.

Some items are non-returnable. Perishable goods such as food, flowers, newspapers, and magazines are non-returnable. We also do not accept returns of products containing intimate or hygienic products, hazardous materials, or flammable liquids or gases.

Please note that returns and exchanges are not possible for incorrect sizing.

If you order an item that is the wrong size or does not meet your expectations, we cannot offer a refund, exchange, or replacement.

We do not offer refunds for orders paid online.

We do not offer refunds or exchanges for orders paid upon delivery.

All costs associated with return shipping or exchange are the responsibility of the customer.

Returns and exchanges must be reported within 14 days of receiving your order.

Items must be returned in their original packaging and undamaged.

Upon receiving your return or exchange, we will respond to your request within 7 business days.

Return address: Room 05, Building 10, Zhongnan Market, Niushou Town, Fancheng District, Xiangyang City, Hubei Province

Please contact our Customer Service Department at support@victorashop.com for the return address.

Thank you for choosing victorashop as your clothing store!